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FAQ

We are a registered company under the Companies Commission of Malaysia (CCM). Our registration number is 1374492-T under the name JOMPINDAH SDN. BHD. Jompindah is our online logistic brand. Jompindah is a brand owned by Vaunts Relo Enterprise.

You can contact our number that has been displayed in our websites and google ads 012-550 5025. Our Sales Executive will assist you with any problems you may encounter during the moving day.

The driver phone number will be given to you only on the date of moving. For any inquiries before that, you can contact to our number 012-550 5025.

No, we only provide lorry with our drivers. The price you are getting on your quote is for just one trip only.

In our service booking form, email is not a *required field, where you can either provide your email address or else you can just provide us your phone number and skip the email address field. If you have provided your email address you will get your receipt to your email automatically. If you never provide your email address, please request for the receipt to us and we will send it to you via WhatsApp if that’s an option for you. You can’t get receipts from our drivers.

You don’t have to pay anything before the moving, if you are moving within the local state. You only need to pay the whole amount quoted for your moving service after the service. If you are going outstation like from Kuala Lumpur to Johor Bahru, you need to pay the deposit.

You can pay straight to the driver once they have reached the delivery destination, or else you can pay via bank transfer.

The account details are as followed :

Bank : Maybank

Account Name : VAUNTS RELO ENTERPRISE

Account Number : 512307621734

You may ask the driver whether he is willing to take you as a passenger (if there’s space in the passenger seat). This is however fully based on the driver’s discretion. Please note that we will not be responsible for any issue/problem that might occur during transit.

No that’s not a must if you have already arranged someone at the location to monitor the moving service. It’s entirely up to you if you want to be at the locations.

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